Privacy Notice
Effective Date: May 2025
Field and Stone Estates Ltd
Registered Office: Halls Arms Business Centre, Clitheroe Road, Knowle Green, PR3 2XR
Company Number: 14650077
1. Introduction
This Privacy Notice explains how Field and Stone Estates Ltd (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data. It applies to your use of our websites, mobile applications, and the estate agency services we provide.
We are committed to protecting your privacy and complying with data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Who is Responsible for Your Data?
Field and Stone Estates Ltd is the data controller of the personal information you provide to us. This means we are responsible for deciding how your data is used and ensuring it is managed securely and lawfully.
3. What Data Do We Collect?
We collect personal data in the following ways:
A. Information You Provide Directly
When you interact with us, for example, by:
Engaging us to provide estate agency services
Creating an account on our website
Contacting us via phone, email or post
Completing a form or survey
We may collect:
B. Information We Collect Automatically
When you use our websites or mobile apps, we may collect:
IP address
Device type, browser, and operating system
Web pages viewed and links clicked
Date, time and duration of visits
Usage behaviour (via cookies or tracking technologies)
C. Information from Third Parties
We may collect data from:
Public sources (e.g. Land Registry, Companies House)
Social media and online platforms
Referral partners and agents
Credit reference agencies
This may include:
Name and contact details
Property ownership details
Publicly available content (e.g. reviews, posts, videos)
4. How Do We Use Your Information?
We use your data for the following purposes:
To provide the services you request (e.g. property sales, lettings)
To manage your account and preferences
To process payments and transactions
To respond to your enquiries and support requests
To personalise your experience and improve our website
To send you service-related and marketing communications (where permitted)
To conduct research and improve our products and services
To comply with legal and regulatory obligations
5. Legal Bases for Processing
We only process your personal data when there is a lawful basis, including:
A. Contractual Necessity
To fulfil a contract with you or take steps at your request (e.g. arranging a property viewing or sale).
B. Legitimate Interests
To manage our business effectively, including marketing similar products or services, service improvements, or fraud prevention. We ensure our interests do not override your rights.
C. Consent
Where you’ve given explicit permission, such as:
D. Legal Obligation
Where processing is necessary for compliance with laws or regulations (e.g. anti-money laundering checks).
6. Who Do We Share Your Data With?
We may share your data with trusted third parties, including:
Professional service providers (e.g. solicitors, surveyors, engineers)
Payment processors and banks
IT, website and data analytics providers
Marketing service providers
Legal or regulatory authorities (if required)
We ensure third parties handle your data securely and lawfully, and only for specified purposes.
7. International Data Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure your data is protected through:
UK Government-approved adequacy decisions
Standard contractual clauses
Additional safeguards as required
8. Data Security
We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, or alteration. Examples include:
9. Data Retention
We retain your data only for as long as necessary:
To provide our services
To meet legal, regulatory, and tax obligations
For legitimate business purposes
Once your data is no longer required, we securely delete or anonymise it.
10. Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (in some circumstances)
Object to processing based on legitimate interest
Withdraw your consent (where applicable)
Restrict how we use your data
Receive a copy of your data in a portable format
To exercise any of these rights, please contact:
Information OfficerField and Stone Estates
Ribble Valley Office
Halls Arms Business Centre
Clitheroe Road, Knowle Green, PR3 2XR
Email: [email protected]Phone: 01200 438 111
11. Marketing Communications
We may contact you with information about our products and services based on legitimate interest or with your consent. You can opt out at any time by:
12. Cookies and Tracking Technologies
We use cookies to enhance user experience and analyse website traffic. For details on how we use cookies, and how you can manage them, please refer to our Cookie Policy.
13. Call Recording
We may record calls for training, quality assurance, and compliance purposes.
14. Third-Party Links
Our websites may contain links to third-party websites. This Privacy Notice does not apply to those sites. Please review their privacy policies before providing personal data.
15. Updates to This Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website and, where appropriate, notified to you.
16. Contact Us
If you have any questions or concerns about this Privacy Notice or how your data is handled, please contact:
Information OfficerField and Stone Estates
Ribble Valley Office
Halls Arms Business Centre
Clitheroe Road, Knowle Green, PR3 2XR
Email: [email protected]Phone: 01200 438 111
